Comcast imap email setup

Asks me for imap.comcast.net password 

No. It did not work for me with my Android phone.  I got a message that since I had two-step security, I would not be allowed to login.

hello, currently im unable to get emails to my comcast email through outlook when i was previously able to. is this a known issue?

Same, it's been going for a while for me now, I can't access comcast email on iPhone MSFT Outlook. None of the above works. It used to. 
What's the guidance? 

@user_gb3e7z​  I have the same problem. Went into Xfinity account - checked their site's recommended steps  ... nothing they have works. Chat with their virtual assistant (waste of time) - it pointed me to a broken link where there's nothing there. 

When I open Outlook it immediately pops up with a window asking for the password to access imap.comcast.net. I know that I'm entering the correct password, as it's the same that I use to sign into the xfinity web site. 

I have the IMAP server port set to 993. I've also seen screenshots showing port 995. Neither of those ports are working for me, though.

I have the SMTP port set to 465.

Both are set to use SSL/TLS

I have three active comcast.net email accounts and none of them are working in Outlook, but all allow me to log in via the web browser.

@user_u70coi When was the last time you reset the Xfinity ID passwords associated with your Comcast email accounts? If you have not reset your Xfinity ID password since this login issue, I would advise you to do so and update the password in your Outlook client once it has confirmed the new password is active. 

@XfinityBradM​ I don't need to reset my password(s). As I stated in my previous post, my passwords are working perfectly fine on the xfinity site to access my email.

Does the IMAP server port 993 have SSL ON?

The SMTP port should be 587. 

Also, have you confirmed within the Xfinity Email settings that the "Third Party Access Security" box is checked to allow access to your email through Outlook?

A lot of the settings should autoconfigure when your Xfinity Email is added in the traditional sense to Outlook. Have you tried removing the email from Outlook, then linking it back up through the Outlook set up?

Hi there @quanyimun. I am sorry to hear that you are not able to get your comcast email address on your iPhone 15 plus. Is this the first time you are trying to set up the email via your iPhone or was it working before on your iPhone 15?

@XfinityRoberto​ I am able to get my Comcast emails on Outlook on my PC. It used to work fine with all previous iphones. I'm not sure if the problem started with the iPhone 15 plus or with an IOS software upgrade. None of the variations of the port settings work. Third Party option is checked. Please advise! If I can't get a solution for mobile access on Outlook, I may have to stop using my Xfinity email for anything important because Outlook is my go to for all of my messages.

Thanks for any assistance.

Hi user_6j5zmg, this Hyperlink can help with managing your 3rd party email access with Xfinity. Are you able to log into the Xfinity Connect site to access your emails?

I worked with a Comcast reps who ran me through some different exercises to get it working. When we weren't able to get iPhone Maile app connected to Xfinity they said they'd transfer my case to a different department and that they'd reach out to me. It's been a week and they never reached out to me. 

I just looked at the link Marcos provided about about managing 3rd party access to your email. I went into my Xfinity email settings and checked the Security checkbox and now it's working fine again. 

I wish the Xfinity rep would've told me to try that when I was troubleshooting with him last week. Anyway, I'm all set now!

Hello user_81e8or we're glad to hear that your Xfinity email is still accessible via the website. What is the make/model/OS of the mobile device you're using? 

Same, this has been reported here by many of us - now frustrated customers. Comcast, what are you doing to fix it? 

we want the ability to view the email via the mail app ! Please restore the functionality, we can sign the disclaimer, our data is being stolen daily by hackers I can only list on my 1 hand companies where the data was not compromised. 

Look at the hyperlink Marcos posted above. When you follow it, you have to access your Xfinity email then go to settings, then check a box under Security.

After I checked the box my iPhone mail app is connecting again.

Thank you so much for sharing the fix that worked for your email access 30yearfireman! Please let us know if you have any other questions/concern, we are happy to help. 

So frustrating!!! Same issue-used to work fine in Outlook. Now error message:

“Unable to log in, invalid username and/or password.” After troubleshooting

finally given a ticket and said technician will get back to me. Checked and 3 rd party set for Outlook access!

I can login fine on my PC so my passwords and IMAP settings are correct. I have several other emails from work and emails that are fine.

Hey, user_k1o3m3! Thanks for reaching out to us on the forums! I apologize to hear that you are also having issues with trying to use a 3rd part client to access your email and it's not working. By chance does your password contain any special characters like a forward or back slash in it? If it does, I remember seeing somewhere the server may have issues when the password is being transferred to it accepting it. Also, can you attempt a different 3rd party email client like Thunderbird and see if that works as well? This will let us know if it's something with Outlook itself.