wildwoodkennel. I’m really sorry to hear about the ongoing connection issues. That’s definitely frustrating, especially over the past couple of days. I know how important it is to have a stable connection. Regarding your concern about your laptop being hacked, I want to reassure you that intermittent internet service itself wouldn’t cause a device to be hacked. However, I understand how alarming that situation can feel. I’d recommend running a full antivirus/security scan on your laptop and making sure your passwords (especially for email and banking) are up to date as a precaution. On the service side, I’d like to take a closer look at the connection dropping to see what’s causing it and work toward a more stable fix. If you can, let me know whether the connection is dropping on all devices or just your laptop. That will help narrow things down.
XfinityDilary
Official Employee
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8 hours ago
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