Regular Visitor
•
17 Messages
Comcast filed a fake spam report to blacklist my address from MailChimp. Please contact them to remove me from the blacklist.
I posted this in another help forum. A moderator there didn't like my wording, so they edited my post and hid it without providing any, you know, customer support.
About two or three years ago, Comcast's e-mail system decided to mark e-mail notifications from a store that I've bought stuff from for 20 years as spam. That triggered the store's mail service (MailChimp) to put my e-mail address on a blacklist. Nobody out of dozens of people I called in phone support had any clue what was wrong, let alone what to do about it, but I lucked into finding somebody here that actually knew something about e-mail. That guy reached out to MailChimp and got me removed from their blacklist.
And now it's happening again. I was unable to reach anybody at MailChimp myself as they were recently acquired by Intuit, who has broken alot of their help links and installed a pretty dumb AI as their phone tree. Please help. All I need is my e-mail address removed from MailChimp's blacklist. Then e-mails should start flowing again.
PS - I wish flagging actual spam actually worked. I'm drowning in obviously robotic word salad spam every day. But normal e-mail that I want gets randomly flagged _once_ and it goes to Defcon 1?
XfinityAlyssaA
Official Employee
•
2.1K Messages
1 year ago
Good evening @Turbo07, and thank you for reaching out on our Community Forums with your issues with MailChimp. I would recommend trying to reach out to our amazing Customer Security Assurance (CSA) team. They can be contacted directly at 1-888-565-4329 and their hours of operation are 8:00am - 12:00am EST, 7 days a week.
2
0
Turbo07
Regular Visitor
•
17 Messages
1 year ago
@XfinitySPAAbuse Hi. I'm having the same e-mail problem that I had back in August 2020. E-mails from BigBadToyStore sent through MandrillApp aren't getting through. I _think_ I've narrowed down the trigger. BBTS's "payment declined/expired" notification happened right before both outages. That e-mail doesn't look any worse than the spam that I regularly receive ("bank" password, "fedex" delivery, "netflix" locked, etc) so I'm not sure why.
I've been through phone support again and I think they're stuck. It's a job for an e-mail expert, not general tier 1 support.
I've also contacted abuse/help at Mandrill three times. The third time they finally saw the blacklisting and said they removed me. But I'm still not seeing e-mails so I've reached out again.
If you can work whatever magic fixed this last time, it would be greatly appreciated.
Edit: The fourth time they removed me for real (missed something the third time). Wish the spam filter would stop doing this though.
(edited)
0
0
Turbo07
Regular Visitor
•
17 Messages
1 year ago
About two or three years ago, Comcast's e-mail system decided to mark e-mail notifications from a store that I purchase from frequently as spam. That triggered the store's mail service to put my e-mail address on a blacklist. None of the[ Edit: Inflammatory] in tech support could figure out what happened but I lucked into finding somebody here that actually knew something about e-mail. That guy reached out to MailChimp and got me removed from their blacklist.
And now it's happening again. I was unable to reach anybody at MailChimp myself as their support pages are all jumbled probably due to being acquired by Intuit. Please help.
PS - I wish the millions of e-mails that I actually flag as spam would stop as quickly as the ones that Comcast mysteriously flags on its own seemingly at random.
1
0