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user_rlh8pq
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3 Messages

Tuesday, June 10th, 2025 12:51 PM

comcast email

I cannot get my account added to a third party app (apple mail).  It does not accept my password.  Very frustrating!  

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Updated 

3 days ago

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XfinityJoe

Official Employee

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831 Messages

3 days ago

Good morning @user_rlh8pq I am sorry to hear you are having trouble. You'll want to make sure third-party email access is enabled by following the steps in this article:

https://www.xfinity.com/support/articles/third-party-email-access

https://www.xfinity.com/support/articles/email-client-programs-with-xfinity-email

If you need to reset your password, you can do that here:

https://www.xfinity.com/support/articles/changing-or-resetting-your-password

 

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user_rlh8pq

Visitor

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3 Messages

@XfinityJoe​ This does not answer my question.  I am able to sign on to my Comcast (Xfinity) web email using my email and password.  Why would I have to change my password for apple mail?  It won't accept it.  Says my account cannot be verified.  

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3 days ago

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XfinityJosephA

Official Employee

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1.8K Messages

user_rlh8pq sometimes a password reset will resolve this issue. I recommend clearing cache, cookies, and history on your device and making sure you still can log into your Comcast.net email. This will confirm if the username is still active. 

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3 days ago

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user_rlh8pq

Visitor

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3 Messages

A little strange, as today I will able to add the account.  Thank you for your help.

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3 days ago

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XfinityJosephA

Official Employee

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1.8K Messages

No problem 👍 I'm glad it was added! 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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3 days ago

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EG

Expert

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111K Messages

3 days ago

Concern moved here to the E-mail help section. 

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