Okay, thank you for the information @user_dovevw. Normally if that was attached to a former account you would have to access the address once every 6-months to keep that active. You may be able to reach out to the customer security team at the https://spa.xfinity.com/ site to see if there is any option to access that account.
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
XfinityJohnG
Official Employee
•
1.6K Messages
9 days ago
Thank you for reaching out here @user_dovevw. Do you have active service currently, or was that address attached to a disconnected account?
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