Okay, thank you for the information @user_dovevw. Normally if that was attached to a former account you would have to access the address once every 6-months to keep that active. You may be able to reach out to the customer security team at the https://spa.xfinity.com/ site to see if there is any option to access that account.
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XfinityJohnG
Official Employee
•
2.9K Messages
1 year ago
Thank you for reaching out here @user_dovevw. Do you have active service currently, or was that address attached to a disconnected account?
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