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user_24ba1d
1st Topic

Visitor

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1 Message

Tuesday, April 12th, 2022 8:03 PM

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Comcast email unavailable on iphone

All of a sudden my iPhone says comcast email unavailable. Have deleted the account and re-set it up but keep getting comcast unavailable.

Question

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Updated 

3 years ago

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Again

Expert

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31.5K Messages

3 years ago

@user_24ba1d 

All of a sudden my iPhone says comcast email unavailable. Have deleted the account and re-set it up but keep getting comcast unavailable.

What app are you using?

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CCCrystal1

Problem Solver

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528 Messages

3 years ago

Hello! Please send me a private message with your full name and full address. I can most definitely take a further look at this issue.

To send a "Peer to peer" ("Private") message:
Click "Sign In" if necessary
• Click the "Peer to peer chat" icon
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity
Support" graphic replaces the "To:" line
• Type your message in the text area near the bottom of the window
• Press Enter to send it

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Marypowers123

Regular Visitor

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6 Messages

3 years ago

mine says unavailable too. tried everything

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XfinityAmira

Official Employee

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4.1K Messages

Hello and thanks for taking the time to reach out to us on our Forums page. We appreciate you being a customer with us, and I am sorry to hear your Xfinity email is not working on your iPhone. I definitely know the importance of having your email properly work, and my team would be more than happy to further assist you with getting it working again. 

 

To confirm, what app are you attempting to use to access the Xfinity email on your iPhone? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

user_0cd712

Visitor

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1 Message

I am having the very same problem. I was recently in New Hampshire and my email started working again. Came back to Mass and stopped again. I am using the email app that came on my iPhone. 
I have been having to use the xfinity site on my phone to get my email

3 years ago

0

XfinityCSAEmail

Official Employee

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1K Messages

@user_0cd712​ 

Good Morning, 

Can you please run http://whatismyip.com while you're connected the same way while you are having this issue and message me directly on these forums with the details of it?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

XfinityChristina

Official Employee

 • 

923 Messages

Hi, @user_0cd712, did you follow the step outlined below? If so, did it work, or are you still having issues? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

3 years ago

0

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