Skip to main content
reggiefl's profile
reggiefl
1st Reply
1st Topic
1st Like

Regular Visitor

 • 

12 Messages

Monday, October 21st, 2024 8:12 PM

Closed

comcast email stopped working on iphone

Since I switched to iphone I setup all 4 comcast email to MAIL app, all 4 accounts were working fine until yesterday. Now it says I have incorrect password on all 4 accounts. I checked all 4 accounts on Xfinity web site have Security settings set to accept 3rd party checked. I can check my xfinity emails using their web access. But I want to be able to use the MAIL app on my iphone and it's no longer working. I called APPLE they could not offer a solution. Need help.

Question

 • 

Updated 

2 years ago

719

2

0

Oldest First
Selected Oldest First
reggiefl

Regular Visitor

 • 

12 Messages

2 years ago

*update* emails stopped in Outlook and GMAIL, so it's a SECURITY ISSUE.

0

0

XfinityBenjaminM

Official Employee

 • 

3.1K Messages

2 years ago

@reggiefl Hello! Please contact our Customer Security Assurance Team at 888-565-4329 they will be able to resolve the password issues you're having so that you regain access to your email.

4

0

reggiefl

Regular Visitor

 • 

12 Messages

@XfinityBenjaminM​ I contacted them, 3 accounts are working now, it was a back end related issue. 

my account s_fore is still not working.

2 years ago

0

XfinityAmandaB

Official Employee

 • 

3.2K Messages

 

reggiefl I am glad to hear you have access back to most of your accounts. Is the Security team still working with you on the last one? 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

0

reggiefl

Regular Visitor

 • 

12 Messages

well, as of this morning none of my comcast accounts are working on 3rd party email client (Outlook+Mail app on iphone).

I called 888-565-4329 then they tried to fix it like asking about 3rd party email check box under settings which I did obviously, then they sent me an email and I verified that my Xfinity web browser access works (which I knew already). Waste of time... at the end she said ok wait a few minutes, they're updating your accounts and you should have access to your emails using 3rd party email client. Well I waited an hour, now I can see emails from Saturday, before I called them the most recent emails were from Friday, I assume it's still updating in the background. Before I called I was getting invalid password on all my comcast accounts, althought I have not changed any of my passwords. Same situation on my laptop (Windows Outlook) or my phone (Mail-Iphone). I'm still waiting to see if my emails from sunday and today will show up. What a pain.

2 years ago

0

XfinityEmilyB

Official Employee

 • 

3K Messages

@reggiefl Thank you for reaching back out with an update. Did your Emails from Sunday and Monday show up? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer.tick

2 years ago

0

forum icon

New to the Community?

Start Here