Visitor
•
3 Messages
Comcast email spam filtering problem continues
Many forum users have complained about legitimate emails going to the spam/junk folder, and also a much poorer screening of junk mail by Comcast.
My wife and I are over 20 year users of Comcast email and have never before seen such a bad level of this problem, which seems to have begun in the last few months (e.g. Fall of 2021) and continues now into 2022.
I've contacted Comcast support, trying to get to a Level 2 type of person who may actually help, instead of just trying to blame the problem on the customer. It is time Comcast take some responsibility for the filtering problem in their server. The last calls finally supposedly routed me to a Level 2 person, but he was as clueless as the Level 1 guy, and I was left without any follow-up action.
IT IS NOT THE CUSTOMER'S PROBLEM! We know how to identify trusted contacts, etc. FIX YOUR PROBLEM! I am very frustrated with the lack of Comcast attention to this problem. Anyone have any ideas?
And by the way, I don't have this problem with email services from Yahoo, Gmail and MS Outlook.
No Responses!