Tulane07's profile

Visitor

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3 Messages

Tuesday, December 17th, 2024 3:50 PM

Comcast email problems

Every time today(12/17/24) when I try to get into my email, it just bounces me back to some page that says I can access my email by clicking on this link. The problem is it doesn't work. Nothing is working.

Contributor

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257 Messages

4 months ago

Same here. Been going on for most of the morning. Happening on my laptop, desktop and phone. I turned off phone wifi and tried connecting with cell signal and got the same result.

1 Message

4 months ago

Can confirm this is happening on mobile and desktop. Whether you click the suggested link or navigate to the account menu, both roads lead back to the xfinity home page saying "Looking for email?"

Official Employee

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1.4K Messages

Hey striker313. Thanks for sharing the added details for the trouble with accessing email. I'm sorry for this interruption. I know it's crucial to be able to access your email to keep all communication options open. It seems that our repair teams were able to correct the issue and email is accessible again. Are you still having issues with accessing your comcast.net email? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Expert

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109.6K Messages

4 months ago

Moved here to E-mail.

New Poster

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8 Messages

4 months ago

CAN'T GET TO EMAIL NO MATTER WHAT I TRY. ---CONTINUALLY LOOPS BACK TO THE new 'DISCOVERY HUB'. My voice mail still appears normal. — I called Customer Service, and they told me they have had over 10,000 CALLS this morning about this issue. Agent apologized, with no info or time estimate on when engineers will have this email fixed. Stop apologizing — and test your system changes BEFORE 'go live'. Apologies are useless. If every customer DEMANDS A $ CREDIT, maybe that will get the Comcast leaderships attention. All they understand is profit. The fact that the 'DISCOVERY HUB' is trying to sell you new services says it all.

Official Employee

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1.2K Messages

Hey there, @dianeDVR! Thank you so much for taking the time to reach out to us here on the Xfinity Forums. I do understand how frustrating it is to not have access to your email, and at this time our engineer partners are working through restoring the login looping concerns. We don't have an ETA at this time, and I am confident our teams will get it restored as quickly as possible. We do recommend following through on the Forums here as there will be updates from others when it is resolved. 

 
I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
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