U

Visitor

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2 Messages

Tuesday, January 24th, 2023 8:16 PM

comcast email out of date

Why am I getting messages that say my comcast email is out of date?  What do I have to change?

XfinityNico

Official Employee

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492 Messages

13 days ago

Hello @user_aab939, thanks for reaching out for help on our forums! You've reached the right team of experts, and we can certainly assist with your email concern.

 

Are you receiving an email inbox that says to update your email and does it specify why? 

Visitor

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2 Messages

@XfinityNico​ I do not get an email in my in box.  What I get is a message at the bottom of the right-hand side of my computer screen that pops up for a second or two and says Your comcast email is out of date

Visitor

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3 Messages

I received the same one today. I think it’s fraud.

XfinityNico

Official Employee

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492 Messages

13 days ago

That doesn't sound right to be receiving a pop-up on your computer screen. Please contact our Customer Security Assurance Team using this link here: https://internetsecurity.xfinity.com/help/report-abuse

Visitor

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3 Messages

12 days ago

I never respond to these I just read the who it’s from and who it’s to. If it doesn’t say Xfinity it’s fraud.

Visitor

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2 Messages

11 days ago

i didnt know how to creat a post.  last couple days my outlook/inbox thing on the computer has stopped getting mail from my email on xfinity  when i log into the site  there's new mail  but  not in the outlook   inbox....i call it outlook but the app's name when i highlight just says inbox  so no clue what it's called.  did the pop3 address change?

XfinityRaul

Official Employee

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876 Messages

Hello, @Weasel699. I'm sorry to hear you're having issues obtaining new email while using Outlook. I know how important it is to always have access to incoming emails and I'm glad you can get to them on our website.

 

Have you recently reset your password? Just in case you weren't aware, your Xfinity username password is also your email credentials. How about removing the email from Outlook then adding it back on, have you tried that? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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2 Messages

nope havent done anything to the account  it just worked the other day then i noticed it didnt give me mail anymore.  i think it had an update but i dont see how that woulda changed the mail settings any   i'll make it easyer   my hotmail  and my yahoo  still works in it  xfinity is the only one that stopped

(edited)

XfinityRaul

Official Employee

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876 Messages

Thanks for confirming you haven't made any changes on your end, @Weasel699. This is definitely an issue with Outlook, especially if you're able to see new email when logging directly to our website. 

 

I recommend you remove the email from your Outlook profile and then add it back on there. Hopefully, this helps refresh and/or update the settings. Please let me know if the issue persist after completing this troubleshooting step.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick
BruceW

Gold Problem Solver

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24.4K Messages

@Weasel699​ wrote: "... the computer has stopped getting mail from my email on xfinity ..."

Does https://www.xfinity.com/support/articles/tls help?

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