Comcast Email on iphone

I had to recently change my xfinity password and my phone wouldn't accept the new password. I think bcuz MFA was turned on. I turned MFA off and again attempted to log in and it still won't accept my password. Keeps saying creds are incorrect. What do I need to do to get my email back on my phone? I have already read your online documentation. Please advise.........

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XfinityDilary

Official Employee

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2.8K Messages

9 hours ago

Ebery. Thanks for posting on our community forums for assistance with our email. I'm sorry to hear the email is not working with your phone. I know how frustrating this can be, and we're here to help! If you try to access our Xfinity Website, do you encounter the same issue?

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Ebery

Frequent Visitor

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12 Messages

9 hours ago

I am able to log into the Xfinity app on my phone with no issues.

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XfinityDilary

Official Employee

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2.8K Messages

Ebery. Sorry for the confusion. I meant accessing the Xfinity email on our website. Are you able to access the email through our website without any issues?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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8 hours ago

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Ebery

Frequent Visitor

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12 Messages

No, I am using my new password as well. When I sign in via the PC it works fine.

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8 hours ago

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XfinityDilary

Official Employee

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2.8K Messages

Just to clarify. On your PC both our online website and the third-party email client work well? Or just our online website? Have you checked the phone email settings to make sure they are correct? You can check how to set up your Xfinity Email address with an email program HERE.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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8 hours ago

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Ebery

Frequent Visitor

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12 Messages

yes, I am able to log into email from within the app on my phone.

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8 hours ago

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XfinityAlfonso

Official Employee

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2.2K Messages

That's good to know, thank you so much. Does your phone have an auto-login feature that saves passwords when entered? If so, can you purge this password and try again using the new data?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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7 hours ago

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Email

Ebery

Comcast Email on iphone

XfinityDilary

Ebery

XfinityDilary

Ebery

XfinityDilary

Ebery

XfinityAlfonso

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