Artamon's profile

Regular Visitor

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3 Messages

Thursday, December 11th, 2025 3:41 PM

Comcast email not receiving MFA messages

Many services now require multi-factor authentication. For some reason emails sent to my Comcast.net address often disappear and never reach my mailbox. In some cases they show up after a long wait (10-15 min.) when the code sent by the service already expired. This has been going for a long time. I use web browser to access my email. I request that the issue be fixed the sooner the better.  

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Official Employee

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2.9K Messages

1 month ago

@Artamon

Thanks for reaching out to us and we do apologize for any inconvenience. I recommend try clearing your caches and cookies on your web browser when accessing your Xfinity e-mail,  that could help clear up any issues you're having with your emails coming through

 

 

Regular Visitor

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3 Messages

@XfinityOrlandoM​ Thanks for responding, I do clear web browser history every time I close it (it's automatic). I don't think it has anything to do with 3d party emails not reaching Comcast server

Official Employee

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961 Messages

Are you experiencing issues with all types of emails or just MFA emails?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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