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user_741iiy
1st Topic

Visitor

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7 Messages

Monday, May 19th, 2025 9:59 PM

comcast email not logging in on apple

my comcast email logged me out out of my apple mail app and it is not letting me get back with the correct info 

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Updated 

24 hours ago

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XfinityRichard

Official Employee

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1.9K Messages

1 day ago

Hi there, @user_741iiy I'm very sorry for the trouble that you are having with logging into your email account. If your Comcast email is not logging back into your Apple Mail app despite using the correct information, try removing and re-adding the Comcast email account in Mail settings. Ensure you're using the correct Xfinity ID and password.-Richard

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user_741iiy

Visitor

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7 Messages

The correct info is correct but it saying it is incorrect 

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1 day ago

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XfinityRichard

Official Employee

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1.9K Messages

Thank you, @user_741iiy have you tried deleting the information and reading the email account back into the settings?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_741iiy

Visitor

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7 Messages

yes nothing is working. anyway to transfer my comcast account to another email 

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1 day ago

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XfinityRichard

Official Employee

 • 

1.9K Messages

Thank you, @user_741iiy. Have you tried going to settings (upper right-hand side), security, and then clicking on the box that allows third-party apps to access the email account and seeing if that works?-Richard

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 day ago

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user_741iiy

Visitor

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7 Messages

i already tried that it does not work 

what is my IMAP and SMTP passwords

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1 day ago

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