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user_qsa17
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Thursday, April 16th, 2026 3:03 AM

Comcast Email is not working on Iphone

As of yesterday, I’ve had issues getting my Comcast email on my iPhone. I’ve insured that the third-party setting is enabled. I’ve updated my password appropriately and I’ve even deleted the account and try to add but now that I’m trying to add, I keep getting the message that the service not responding or my username and/or password is incorrect, which I have validated is a fact correct; not sure if there are issues going on with the upcoming conversion to Yahoo Mail or this new security setting. However, as I said, I was able to get my emails no problem previously and As of yesterday, I have not been able to retrieve my emails and I’m only able to access it on the xfinity.com or my MacBook.  Can someone please help?!

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1 month ago

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user_9goa8v

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1 month ago

I am having the same issues. Tried all the troubleshoot suggestions. Still there. Won’t let me read emails. 

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user_qsa17

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I finally got my Comcast email back. I have no clue what happened but after deleting and trying to add back what felt like 100 times, confirming it was on IMAP…. I finally have it back. Fingers crossed I don’t get the dreaded incorrect password message again. 

good luck!

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1 month ago

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XfinityQuemekia

Official Employee

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1.1K Messages

Hi there @user_qsa17! That’s great news! We’re so glad to hear that the delete and re-add method did the trick, and you're back into your email!

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_0tutc7

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@XfinityQuemekia​ if you see their message they had to try it multiple times to get it to work.  I am having the same issue, have done all of the steps and no luck. I am not sure how Comcast thinks completely disrupting email, without any warning or communication is OK. Is the answer to keep deleting and reinstalling over and over until it works?

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1 month ago

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user_0tutc7

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@user_qsa17​ can I ask you what you are using for the incoming and outgoing address are.    I am using imap.Comcast.net and smtp.comcast.net.  Is that the same as yours?

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1 month ago

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user_qsa17

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@user_0tutc7​ hi, yes that is the same. I found when I add the account the iPhone defaults to the POP server. I had to delete and when reinstalling use an incorrect password to get to the manual entry setting to then make sure I was under the IMAP server tab and re-enter my credentials. This has been very frustrating……. to COMCAST, I hope you see this and incorporate some lessons learned as you continue the transition to yahoo. 

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1 month ago

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