Comcast Email Autodeleting Messages

I'm not sure I follow you. Delete what setup?  The rules? The email account?  Please help me and be more specific. How do I leave a copy of the email on the server?  I'm running iMap, so leaving the copy on the server would leave a copy in my Outlook session as well? Can I delete these from the server every day?  How long does this need to go on? I'm confused as to what you want me to do and what it will accomplish.

I have been seeing a disappearing message every 2 to 3 days. I knew I was missing messages, but I had no idea how many or how often until a few days ago when I found them in the Comcast permanently deleted messages.

Thanks,

Chris

That is a great question @cwysong. I believe that they were referring to the rules you have set up on the email address. 

Thanks. On the Comcast email, I disabled the rules. On the Outlook email I deleted the rules after exporting them for later use.

How long do I run it without rules? Until I see a missing email?

What's next?

Chris

It’s been a week since I removed the rules, and no further mystery deletions have occurred. I decided to look closely at the rules, and I have one that I think is causing it.

With all of the spam messages I’m getting (over 100 per day), I put together a rule that I had intended to be run only on the junk filter. I had it disabled, but I can only assume that I enabled it unintentionally.

When I set up this rule I had my security set to HIGH, and I was finding that valid email messages were being moved to the junk folder. This was causing me to look through all the junk email to find any messages that shouldn't be there. I thought that if I could build a rule to run against the junk folder I could delete all the real junk and leave the valid email behind. This should solve the problem.

The rule looks at URLs in the body of the junk email, and if it finds a match, it permanently deletes the junk mail. This rule is being run by a VB script, and once I had disabled it I assumed I was safe from it ever running against the inbox. I’m also assuming that one of the URLs I added to the rule was being used by a valid email message.

I only found a few valid messages, so I thought that by turning security to NO Automatic Filtering this would answer the problem. I found that almost all of the messages that were moved to junk were done so at the Comcast email level, not Outlook. Only a couple a day got past the Comcast junk filter.

And somehow I enabled the filter, and the mysterious deletions began a few weeks ago.

I’ll call this issue self-inflicted and close it for now. I appreciate everyone’s help in trying to solve this.

@cwysong Thank you for reaching out on the Community Forum for support with your email auto deleting issue. We are glad you were able to resolve your issue and provided some possible help to the forum. Never hesitate to create another public post for any of your future account and service needs!