Comcast Email Account Hacked October 19, 2026, Request for Formal Security Investigation

My Comcast/Xfinity email account was hacked on October 19, 2026. I temporarily lost access to my account but was able to recover it approximately one hour later.

After recovering my account, I examined my Xfinity security activity and discovered two unfamiliar sign-ins occurring just one minute apart:

• October 19, 2026, 12:48 PM CDT: IP address 47.183.225.130 (Frontier Communications)

• October 19, 2026, 12:49 PM CDT: IP address 75.11.213.50 (AT&T)

Both connections were recorded as PC devices using Google Chrome in the United States. I do not use either internet provider and did not authorize these connections.

I have also discovered numerous recent reports from other Comcast customers describing similar email account takeovers, including unauthorized changes to recovery email addresses and repeated compromises after password resets. This raises serious concerns about whether these incidents may be connected.

I am requesting that Comcast's Customer Security Assurance team:

1. Open a formal security investigation into my account takeover.

2. Investigate both unfamiliar IP addresses and determine whether the sign-ins were successful.

3. Review account activity to identify any unauthorized changes, email forwarding rules, or access to personal information.

4. Confirm that all unauthorized sessions, recovery methods, and connected devices have been removed.

5. Explain whether Comcast is investigating a broader pattern of email account compromises affecting customers in September and October 2026.

6. Provide a security incident number and contact me privately regarding the findings.

I have screenshots documenting the suspicious account activity and can provide them directly to Comcast's security investigators.

I understand that an IP address alone does not identify the individual responsible. However, these unfamiliar connections were recorded during the period of my account compromise and should be investigated.

I have regained access to my account, but I want more than another password reset. I want assurance that the underlying security issue has been investigated and that my account is protected against another takeover.

Please escalate this matter to Comcast Customer Security Assurance and respond with instructions for submitting my evidence securely.

Thank you.