Comcast canceled my email. My email is with yahoo but I've always got it on my comcast site. When Comc

My email is with yahoo but I've always got it on my comcast site. Today, I'm told that I no longer have email because I didn't contact you. I didn't do anything because my email is with yahoo. What do I do now?

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Again

Expert

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34.8K Messages

22 days ago

@user_fpryc6

My email is with yahoo but I've always got it on my comcast site. Today, I'm told that I no longer have email because I didn't contact you. I didn't do anything because my email is with yahoo. What do I do now?

Was your comcast.net email migrated to Yahoo Mail? Did you accept their Terms of Service and Privacy Policy? To access your comcast.net email you would need to sign in with your comcast.net credentials at https://login.yahoo.com or https://mail.yahoo.com

Otherwise, a few more details might help us understand what is going on. But, if your comcast.net email has migrated to Yahoo! Mail, you would now need to get in touch with their support team if you're having problems accessing it.

The Yahoo support team can be contacted at 1-866-764-7650.

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user_ya4s8i

Visitor

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1 Message

22 days ago

NEED to look at my emails

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Again

Expert

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34.8K Messages

@user_ya4s8i

NEED to look at my emails

We can't help you unless you give us more details.

How are you trying to access your email? through the website or a third party email app like Outlook,Thunderbird, or Apple/Mac mail? or through a device like your phone, or iPad, etc.
Are you getting any error messages, and if so what are they?
Have you migrated to Yahoo! Mail? you'll need to login here: https://login.yahoo.com or https://mail.yahoo.com with your comcast.net credentials.
If you're a new Comcast customer, you won't have a comcast.net email address.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark as Best Answer! tick

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22 days ago

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XfinityAlyssaA

Official Employee

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3K Messages

Good afternoon @user_ya4s8i and thank you for reaching out with your email concerns, we appreciate it. As @Again pointed out, we need a bit more detail in order to best assist. Are you able to answer the questions they shared, so we can help determine next best steps and provide proper guidance?

(edited)

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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20 days ago

XfinityOrlandoM

Official Employee

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3.7K Messages

20 days ago

@user_fpryc6

Thanks for reaching out to us. The information that @Again provided is great information on the Xfinity e-mail migration to Yahoo

To clarify, did you already process the migration of your e-mail over to Yahoo?

Are you able to access your Comcast email via https://www.xfinity.com/email

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Email

user_fpryc6

Comcast canceled my email. My email is with yahoo but I've always got it on my comcast site. When Comc

Again

user_ya4s8i

Again

XfinityAlyssaA

XfinityOrlandoM

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