New Poster
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3 Messages
Collected Addresses in Address Books Gone
My address books were totally gone after my email was hacked around 2 weeks ago. After multiple open ticket items, all expedited, the one address book was recovered. Tech support insists that the Collected Addresses are all gone, deleted from their end. This is 25 years of essential contact information. How could they retrieve the "address book" and not retrieve "collected addresses" ? Where do I go from here?
CCJoshua1
Problem Solver
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567 Messages
3 years ago
Thanks for letting us know about the troubles you've had while attempting to recover your address book. It's never easy when your personal information is compromised, and getting things back to where they were is always a priority. We'd love to further investigate this issue together. Would you be willing to send us a private message with your full name and address?
To send a "Peer to peer" ("Private") message:
Click "Sign in" if necessary
-Click the "Peer to peer chat" icon
-Click the "New message" (pencil and paper) icon
-Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list that appears, and the "Xfinity Support" graphic will replace the "To:" line
-Type your message in the text area near the bottom of the window
-Press Enter to send it
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