Closed Comcast Email

I have been a customer with Comcast for over 35 years.... Pay my bill every month on time.... Never been late. Went to sign into my email account today only to find out that it was deleted with a message indicating that I was notified that if I didn't sign in that it would be deleted. I don't recall ever getting that email, but in either case I was on the phone quite a while with a representative today and really wasn't given a logical reason as to why. I needed this account for various reasons and maybe I am at fault for not going in regularly, but it makes no sense to me why you would just delete an email address. Who would think that an email address would be deleted? I was told that it cannot be reinstated...Is this correct? If that's the case, I'm not quite understanding how you can delete my account when I am active customer and in good standing. You left me holding the bag....

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EG

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115.3K Messages

15 hours ago

The concern is not "E-mail" help related............ Topic moved here to the proper help section for assistance.

Again

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33.3K Messages

8 hours ago

@user_4p5e43

I have been a customer with Comcast for over 35 years.... Pay my bill every month on time.... Never been late. Went to sign into my email account today only to find out that it was deleted with a message indicating that I was notified that if I didn't sign in that it would be deleted. I don't recall ever getting that email, but in either case I was on the phone quite a while with a representative today and really wasn't given a logical reason as to why. I needed this account for various reasons and maybe I am at fault for not going in regularly, but it makes no sense to me why you would just delete an email address. Who would think that an email address would be deleted? I was told that it cannot be reinstated...Is this correct? If that's the case, I'm not quite understanding how you can delete my account when I am active customer and in good standing. You left me holding the bag....

I suspect you have been using a third party email app like Outlook, Thunderbird, Apple/Mac Mail, etc. What most people don't realize is that you need to log in to webmail at least every 90 days or so in order to keep your email active. For some reason, until the last couple of years Comcast only started enforcing that. Contact Customer Security Assurance to see if they can retrieve your email.

Customer Security Assurance
Business Hours: 8:00am - 12:00am EST, 7 days a week
Contact: 1-888-565-4329

BruceW

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27K Messages

6 hours ago

... you need to log in to webmail at least every 90 days or so in order to keep your email active ...

That's the safest thing to do, although if https://www.xfinity.com/support/articles/email-activity is accurate, that statement is not quite correct. The article says:

Xfinity customers must sign into their Xfinity Email (comcast.net email) account(s) using the Xfinity Email website at connect.xfinity.com or a third-party client at least once every 24 months to maintain an active email account status. Customers who don’t sign in to their Xfinity Email (comcast.net email) account(s) at least once every 24 months will have their comcast.net email designated as inactive, and they will need to sign in and reactivate it in order to maintain access.

Beginning January 2025, inactive Xfinity Email (comcast.net email) accounts will be closed after a 90-day window of notifications.

So AIUI, unused for 24 months = inactive, and then if inactive and unused for an additional 90 days past that, closed.

Unfortunately the article doesn't distinguish between comcast.net addresses which have been migrated to Yahoo, and those which have not. Presumably the addresses that have been migrated become subject to Yahoo's activity policies, see https://help.yahoo.com/kb/SLN29338.html.

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(edited)

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user_4p5e43

Closed Comcast Email

EG

Again

BruceW

Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.

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