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user_LCl14
1st Topic

Visitor

 • 

1 Message

Wednesday, April 2nd, 2025 2:45 AM

Client Cannot Email Me - Getting kickback saying PPE Hosted tried to deliver your email message, but was unable to do so

Hello,

One of my clients that has been emailing me for years has not been able to the last 4 days. 

This is the error message he is getting

This is the PPE Hosted Dispatch mail system.

PPE Hosted tried to deliver your email message,
but was unable to do so for reasons outside our control.

We recommend contacting the person or service responsible for
looking after the recipient domain's email server directly.

The last error message we have available from the recipient's
server is included right below, along with an extract of your
email:


<xxxxxx@comcast.net>: host mx1.mxge.comcast.net[] said: 552 5.2.0
    zmDhtRsZOVAPLzmDhtcylZ Prohibited by policy (in reply to end of DATA
    command)

Any Idea how to get this fixed?

Question

 • 

Updated 

4 days ago

 • Edited

291

1

0

XfinityChelseaB

Official Employee

 • 

1.8K Messages

3 months ago

Hello @user_LCl14, Thanks so much for taking a moment out of your day to leave a post on our community forum and we would be happy to help. Is this happening with any other clients? Do you currently have business services with us or are these residential services? 

4

0

user_jle5a

Visitor

 • 

4 Messages

Hi @XfinityChelseaB​ 

My wife and I just started having this issue today.  Is something going on with the Comcast servers that can be corrected? Here is the error message the senders are receiving:

This is the PPE Hosted Dispatch mail system.

PPE Hosted tried to deliver your email message, but was unable to do so for reasons outside our control.

We recommend contacting the person or service responsible for looking after the recipient domain's email server directly.

The last error message we have available from the recipient's server is included right below, along with an extract of your
email:


<xxxxxxxxx@comcast.net>: host mx2.mxge.comcast.net[96.103.145.163] said: 552
    5.2.0 Prohibited by policy (in reply to end of DATA command)

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6 days ago

0

XfinityGabriel

Official Employee

 • 

2.4K Messages

 

user_jle5a, Great questions. We would need to troubleshoot this to be sure. Just to confirm, it is your clients who have Comcast email addresses, or is it you, or do you both have Comcast email addresses?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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4 days ago

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user_jle5a

Visitor

 • 

4 Messages

Hi @XfinityGabriel , in my case, it is I who has a Comcast.net email address, not the sender.  Same thing is happening to my wife who has a Comcast.net email address.  It seems that your email spam filter is viewing emails that are coming through a ProofPoint dispatch system as dangerous.  At least that's my take on this issue and it's not something I can correct on my own.

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4 days ago

0

XfinityGabriel

Official Employee

 • 

2.4K Messages

 

user_jle5a, Thanks for confirming this for us. Do you have residential services with XFINITY email? If so, to help with recieving emails from your clients, I recommend adding them to your email safe list in XFINITY email, like in this link here. Please let me know if this helps. 

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Like

Reply

4 days ago

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