Changing Email Font

I feel your pain , until I get my cataract surgery , I prefer Comic Sans , 11pt , B, & I -  the default setting seems to be Helvetica 12pt plain , not B or I .

I set my preference when I start an email but it reverts back to default when I hit "enter" to begin a new paragraph .

Hope Xfinity tech gurus see these comments and  enable email users to keep their settings throughout an email .

No, sorry to say, I have received no other feedback from anyone.  For all we pay for Comcast, our requests for help often fall on deaf ears.

Bil T

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@billtag wrote:

No, sorry to say, I have received no other feedback from anyone.  For all we pay for Comcast, our requests for help often fall on deaf ears.

Bil T

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Set your default font in the account settings instead of in the Compose window.  On the Inbox page click on the gear icon in the upper right corner, then on Settings>>>>>Mail>>>>>>Compose.  There you will find the font settings including size.  16 pt is the max.  Then sign out of the account and back in again to make sure the changes "take".

@billtag Thanks for trying that out! Sorry that didn't do the trick. Looks like others have had similar issues with the font size on our forums pages. Take a look at this example: https://comca.st/36X1MLt. Let us know if that helped at all. 

I appreciate the answer but that does not work. I have done this several times to be sure I have not missed anything and it never stays as changed. I am a retired IT person so I am not a complete novice here but, trust me, while what you say makes perfect sense, it does not work.

I know how to change it in an email, what I want to be able to do is change it permanently in the settings. As I responded earlier today, I know how to change it in the settings but the problem is that Comcast does not retain my saved changes so that on my next email, the problem persists.

Can you try to clear your cache and cookies and then attempt those steps again, making sure to log out and back in, to see if you are able to keep the preferred font and size please? 

Just to clarify, you are logging into your email via https://comca.st/2Z685YQ or are you using a different email client?

In addition, when I look at my email settings I see the default as Arial 10pt which is what I want. However, when I click compose, the font is Verdana 11pt.

That is how I am logging in.

We may have to submit a ticket for our backend team can look into this specific username/email. Do you mind sending me a PM with your full name and address, so I can assist further? 

To send me a private message, click on my name, "ComcastKorie," and then click send a message. 

None of that works. Interestingly, I have another Comcast accoung login  and that one has the correct font/size. It is on another account that I use for certain emails where this issues exists.

Okay, I sent you a PM

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@billtag wrote:

It is HTML.

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Try changing to HTML and plain text.  Let us know.

@billtag @billtagg 

Would you please verify something for us, please?

In Settings/Compose what is your Format emails as: setting?  HTML, Plain, or HTML and plain text.

Thanks