Changed from Xfinity to t mobile now Comcast email will not work

No, we don’t have any services with Xfinity. We moved and the internet is part of our Hoa. We canceled our mobile with xfinity because it was too expensive.

my understanding was we could keep our Comcast email accounts without having Xfinity services. I received a email from Xfinity stating that they were sorry we left but we could keep our Comcast email addresses 

Thank you for clarifying this for me, @user_jwyoux. Yes, you're able to keep your Comcast email as long as you sign in to your email once a month. Have you attempted to remove the email from your device and then set it up again? Are you having the same issue on any other device other than your mobile device?

No, I have not removed it. I was concerned that I couldn’t get it back.

I stopped at a Xfinity store yesterday, the lady that checked me in said they have had a lot of people come in about the same problem. I was given to another lady to help me. Because this is a second account from my main email, she couldn’t understand what the problem was, after 10 minutes, she said I needed to call the 800 number because I didn’t have any Xfinity service anymore. She sent me on my way.