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baj2117
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Regular Visitor

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3 Messages

Tuesday, July 14th, 2020 5:00 AM

Closed

Changed E-mail username - Now receiving "Mail Server Denies Access" & "Invalid Sieve Credentials"

I changed my e-mail username yesterday. The e-mail was working previously. Once changed,

when I log in and click on my e-mail I get the error "Mail Server Denies Access".

 

If I try to send an e-mail I get the same error. I also see an error of "Invalid Sieve Credentials" when I click on the e-mail settings.

 

I cannot recieve any mail (I tried sending from my other e-mail and it was returned). I called in and they could not figure out what the issue was.

 

Has anyone experienced this?

Question

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Updated 

4 years ago

4.2K

16

XfinityCSAEmail

Official Employee

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1K Messages

5 years ago

can you please try signing in with your old username and let me know if it works or not

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baj2117

Regular Visitor

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3 Messages

5 years ago

Hi there!

 

Thanks for the response, It will not let me log in with my old username. It will not let me change the username back either (Although I want to keep the new one but I tried just in case). 

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0

baj2117

Regular Visitor

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3 Messages

5 years ago

@ComcastCSAEmail any update on this?

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0

XfinityCSAEmail

Official Employee

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1K Messages

5 years ago

The issue is currently being reviewed by our engineers. 

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0

mkeagar

New Poster

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2 Messages

5 years ago

I am also having this issue, but I have not changed my username or password at all. It actually started a couple months ago.

I tried calling 1-800-XFINITY. The agent said he would try "Refreshing" the account, which took about 5 minutes or so to complete, but didn't fix anything. Then he hung up on me.

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mkeagar

New Poster

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2 Messages

5 years ago

Those are the error messages I was getting. To get things resolved I had to call Comcast and was able to get transferred to 2nd level support. They had to "rebuild" my account, but after that things were working again.

1

user_d3327a

Visitor

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1 Message

@mkeagar  Thanks for posting this. Had the same issue and asked to be referred to a 2nd level support rep and they "rebuilt" the account and now it works. :)

4 years ago

0

GardenPerfect

New Poster

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1 Message

5 years ago

Just created a new user on my account.  The Auto one put in an underscore where I didn't want, so I changed the Username.  Now email just lists "server access denied" and "Invalid sieve credentials".  Can't log in with old username anymore.

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0

THarper2

New Poster

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1 Message

4 years ago

HI:  I just tried to add a user and am getting these same things.  Was there a fix since it was being worked on?  Thank you-

2

0

user_4ca4ef

Visitor

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1 Message

@THarper2 I am having the same issue.  My husband added me as a "manager" user, I accepted the invitation, but the email won't work.  I get the same message - "Mail server access denied."  My issue has also been escalated to the next level of support.  However no one from that level has contacted me. 

Has anyone else had this problem resolved?

4 years ago

heyitsmelisab

Visitor

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5 Messages

@THarper2 I get the same message - "Mail server access denied."  My issue has also been escalated to the next level of support.  However no one from that level has contacted me.

🤬  PROBABLY NOT!  🤬

4 years ago

0

user_1f2f2d

Visitor

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1 Message

4 years ago

I set up a Comcast.net email - it could emails but not receive.  I called customer support last night.  I explained issue in detail. A group of overly polite customer service reps held me on the line for 30 minutes before indicating my case needs to be escalated. A new tech called today, another 20 minutes.  He said he fixed issue.  When I checked, not fixed. So I changed my user id hoping to start again.  Now getting the 'Mail Service Denies Access' message. Comcast - you guys really need to get your tech support fixed!  

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Again

Expert

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31.6K Messages

4 years ago

@user_1f2f2d Where are you making these changes? in an email client?

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0

user_c07758

Visitor

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2 Messages

4 years ago

i am getting same message "error mail server denies access".  I set up a new email account.  It is activated with new voicemail and email but it not working due to mail server denying my access.  I called Comcast.  They said wait a few hours and retry.  I have retried for 2 hours now and on different devices but still not working.  How do I get help??

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user_6920ff

Visitor

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2 Messages

4 years ago

I am having the same issue. I had a ridiculous initial email account name ( random numbers)@ Comcast changed it to what I needed it to be and have had server denies access errors. I am unable to make any changes and can't revert back because I didn't think to save the old user name. Please help

3

0

XfinityJoeTru

Official Employee

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7K Messages

Hello user_6920ff. Thank you for visiting and posting on our Forum. After having allowed 24 hours since your username change, are you still experience the access errors?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_6920ff

Visitor

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2 Messages

Yes I am still having issues.  I went into a xfinity store, was able to login on their computer, but unable to log in to any of my devices. I still received the errors

4 years ago

0

CCJay

Official Employee

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618 Messages

Thanks for providing us an update user_690ff. I've run into this issue myself in the past. I recommend trying to clear the cache and cookies on your devices for a quick resolution. If you still experience issues, we're here and eager to take a deeper look into your log-in troubles. 

 

Can you do me the favor of initiating a chat by providing your full name and address? To begin a chat, please click the chat icon in the top right of the page. Search for Xfinity Support, if needed. We're looking forward to working with you to make this right.

I no longer work for Comcast.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_4c0e7d

Visitor

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2 Messages

4 years ago

I just switched to Xfinity and created a new email address that I've never been able to access. I receive a similar error message, saying "Error Mail server denies access." in a pop-up whenever I try to log in to my email. I am having no trouble logging in, like there's no username/password issues. It just is a "server issue." I've tried for days to get technical help from customer service via phone or online and no luck. How can I get into my email? Important emails for my internet/cable account are going there and I can't access them now!

1

user_4c0e7d

Visitor

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2 Messages

4 years ago

user_c12478

Visitor

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2 Messages

4 years ago

I am having a similar issue. I recently signed up for xfinity internet. Once activated, I changed my username from the default.

A few days later, I tried to access my comcast email. I am getting "Error Mail server denies access." Was anyone able to solve this?

4

XfinityJoeTru

Official Employee

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7K Messages

Hi all. We appreciate you visiting and posting on our Forums. I can assist with troubleshooting your email access error. I'll need to gain access to your account to review provisioning and diagnostic information. Please send us a peer to peer chat message with your full name and service address to Xfinity Support. To do so, you'll need to sign into the Forums if you are not. Then you'll need to locate and click on the peer to peer "Chat" Icon located in the upper right corner of this page. Next, click the "New Message" (paper & pencil) icon and type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. You can proceed to type your message in the text area near the bottom, and press enter to send the message. Please let me know if you have any questions.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

user_c12478

Visitor

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2 Messages

@ComcastJoeTru I just opened up a peer to peer chat with Xfinity Support. Thanks for the tip.

4 years ago

0

user_748840

Visitor

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1 Message

same issue, nothing works, created 6 different user ID and nothing, xfinity open ticket and no answer for over 3 weeks. not trying to deal with issue agan. doing in to another 4 hrs of talking with support and no answer to get it fix

4 years ago

CCHeather

Problem Solver

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1.1K Messages

@user_748840 Our team can help. To get started, please create your own public post without your account information. Please provide as many details about your experience as possible. Doing so will auto-open a ticket in our system, and we can assist you in the order your request is received.

I no longer work for Comcast.

4 years ago

0

user_6a915b

Visitor

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2 Messages

4 years ago

I am having the same problem today 7/16/2021. Tried to add a new user name and got the message Error: mail server denies access.  All the old user names work fine. What gives?

 

3

XfinityMichaelC

Administrator

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4.3K Messages

Greetings, @user_6a915b! Thanks for reaching out to us on the Forums! I hope you are having an amazing day! I apologize to hear that you are running into the same issues when trying to set up a new user on your account. We would like to see if we can get to the bottom of this for you. Can you please click the Peer to Peer chat icon at the top right of the page, click on the pen and pad icon and enter Xfinity Support in the "To" section of the chat and provide us with your first/last name and full address so we may further assist you? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

4 years ago

0

user_6a915b

Visitor

 • 

2 Messages

Thanks for the response.  Unfortunately, Xfinity has no incentive to solve this problem.  My theory is that they have updated their e-mail server to permit access to users operating Windows 10 and said "too bad so sad" to the rest of the world using Windows 7, etc.  This is how monopolies operate...you can take it or leave it. 

4 years ago

0

CCAbbie

Problem Solver

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1.4K Messages

@user_6a915b I am sorry to hear this has been your experience. I want to help in any way that I can. If you would like additional assistance, we are here for you. Please send us a peer to peer chat when you are ready. 

I no longer work for Comcast.

4 years ago

0

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