The_Hat_Man's profile

Contributor

 • 

199 Messages

Sunday, November 13th, 2022 2:37 AM

Closed

Changed Comcast Login Process

For years I have been using my password app to log into Comcast webmail.  Recently the landing pages have been changed by Comcast.  When I login I am presented with another Comcast login box and I have to re-enter my ID and password.  Sometimes I am presented with the same third login box and have to re-enter my ID and Password again.  I see that my login is temporarily accepted when the upper right green logo appears and then the color disappears.  At no time to I ever receive a message that my ID or Password is incorrect.  (It is always correct!)  I'm on a desktop hard wired to my personal ARRIS modem and Google Nest router.  Or a laptop with a Google Nest WiFi connection.   My Android phone still logs in successfully.   My OS is Win 10 and the browser is either MS Edge or Google Chrome.  Every other login and website works correctly except Comcast.  (Note I say Comcast in correspondence because Infinity is just Comcast's way to try and distance itself from the deserved lousy reputation of Comcast.)

What is the new web address and process that I now need to use to successfully log into Comcast webmail?  Thank you.

Expert

 • 

31.4K Messages

2 years ago

@The_Hat_Man 

If you're just trying to log in to webmail the URL is https://connect.xfinity.com/appsuite.

(edited)

Contributor

 • 

199 Messages

Sorry, but I get the same bad results even after correcting the spelling of Xfinity.

Contributor

 • 

199 Messages

The login box doesn't appear.

Expert

 • 

31.4K Messages

@The_Hat_Man​ 

Thanks for pointing that out; I really appreciate it.  🙂  I edited it.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Expert

 • 

31.4K Messages

@The_Hat_Man​ 

I use Firefox and save my logins there.  I just checked and in my Saved logins it shows the URL.  You didn't mention how you're saving passwords, but did you check to see if there is a URL associated with it in your Settings?  I don't use Chrome or Edge, but I imagine they are set up somewhat similar.  Of course, if you're using a different password manager you might want to check the settings there, too.

[Pulling at straws now.]

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick
I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

Gold Problem Solver

 • 

8K Messages

2 years ago

If you have adblockers or other privacy settings, try temporarily turning them off. IF that works, you can turn them back on and add some of the comcast and xfinity links to a whitelist so they are disabled for just those sites.

forum icon

New to the Community?

Start Here