Change my account email address - Verification does not arrive.

I need to change my account email address. The verification code never arrives. Ever. I have tried so many times and NOTHING.

And getting help from $FINITY? Impossible. Stupid AI support does not ever understand my question.

Should I just give up on ever having communication of any sort? never again a bill...oh, see, this could be good....

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XfinityRoberto

Official Employee

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2.6K Messages

25 days ago

Hi there and welcome to Comcast. @XFCGFT, I am sorry to hear that you are not able to get the verification codes. You are in the right place and we are happy to assist you today. Please send us a direct chat message with your full name and complete service address to “Xfinity Support”. To do so, click on the chat icon located at the top right of this forums page.
Here's the detailed steps to direct message us:
• Click "Sign In" if necessary
• Click the "Direct Message” icon (upper right corner of this page)
• Click the "New message" (pencil and paper) icon
• Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list
• Type your message in the text area near the bottom of the window
• Press Enter to send your message

Let me know if you have any questions.

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XFCGFT

Visitor

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4 Messages

@XfinityRoberto So far, no response.

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22 days ago

0

Again

Expert

•

35.1K Messages

@XFCGFT

@XfinityRoberto So far, no response.

Did you send the DM to Xfinity Support?

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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22 days ago

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XFCGFT

Visitor

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4 Messages

ok, finally done. I had sent them dms, multiple ones. today finally connected. thanks.

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21 days ago

XfinityThomasD

Official Employee

•

2K Messages

Thanks again for hanging in there with my team to have the account preferences fixed. Looks like there was a hang-up on the verification link for the new email address, but we were able to resend it and get everything straightened out. Please feel free to create a new post if you ever have questions in the future.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please mark as Best Answer. tick

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21 days ago

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XFCGFT

Visitor

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4 Messages

Thanks, Thomas. Whew, this was a lot of work. Appreciate getting it done though! Have a good day, all. (Xfinity can still go kick it, though, they need to get rid of that ai junk.)

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21 days ago

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XFCGFT

Change my account email address - Verification does not arrive.

XfinityRoberto

XFCGFT

Again

XFCGFT

XfinityThomasD

XFCGFT

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