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user_uxbmeu
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3 Messages

Friday, April 12th, 2024 3:08 AM

Closed

Change comcast.net forwarding

I have an old Outlook email that I will stop using soon, but it is still receiving emails from Xfinity sent to my <userid>@comcast.net address.  I want to either de-link these or change the forwarding.

- I do not have forwarding set up in either my Outlook or my Comcast/Xfinity account

- I changed my contact email with Xfinity before this so it is not the old account

Are these accounts linked somehow that is hidden (my old Outlook address and my mandatory <userid>@comcast.net)?

Question

 • 

Updated 

1 year ago

548

2

0

CCSheila

Retired Employee

 • 

1.1K Messages

1 year ago

 

user_uxbmeu Glad you reached out. I can understand this may be quite perplexing since the email does not show linked. I would like to assist. To get started, can you confirm you have followed the steps below in Outlook?:
  1. Click the Tools menu, and select Accounts.
  2. Select your account from the menu on the left.
  3. Click the minus ( - ) symbol.
  4. Click Delete on the pop-up window.

 

4

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user_0hhj4h

1 Message

1 year ago

My husband and I both have Comcast email accounts that we cannot access. I have been on the xfinity assistance for several hours at least 3 times.  No help! The last time I was finally transferid to  a real person who could not help after about a half hour of trying he said he needed to talk to someone else and they would call me back.  I never got a call back. My husband said that was just a cop out to get rid of me . We finally went to an xfinity office they could not help or tell us what we need to do! We have 3 accounts with xfinity and have been with them for over 26 years.

i still need help!

1

0

XfinityMartyR

Official Employee

 • 

2.2K Messages

 

user_0hhj4h Thanks for reaching out! I do apologize you did not receive a call back as promised. Are you getting any sort of error messages when accessing the email accounts? Also, have you tried accessing the email accounts from the Xfinity Connect Portal? https://xfinityconnect.email.comcast.net/
 
 

 

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1 year ago

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