Capital One emails blocked

I am no longer getting emails from Capital One. I’ve checked all settings and nothing is blocked. Added to my safe senders list - still nothing. Wife is getting her notifications (separate email address). What give Comcast?

Responses

U

user_84y1ce

2 Messages

1 month ago

Comcast is blocking emails from discord.com as well. I hoping that my putting some traffic on your post someone will look into why comcast mail servers deny legitimate communication.

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XfinityChelseaB

Official Employee

•

1.5K Messages

1 month ago

Hello @user_ldz20i, Thanks so much for taking a moment out of your day to leave a post on our community forum, and we would be happy to help. If you're having emails that are blocked please report it to our Customer Security Assurance Team for further help.

2

0

U

user_ldz20i

4 Messages

That would be great if it let me report anything. You guys [Edited: "Language"] at helping and/or solving issues.

(edited)

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Reply

28 days ago

0

U

user_ldz20i

4 Messages

NONE of the options on the page you sent me to apply. Just <Edited: Language> escalate the issue. So over the lack of support we get from Xfinity for the $300 we pay for your services. Time to look elsewhere…

(edited)

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28 days ago

0

U

user_ldz20i

4 Messages

27 days ago

Will someone PLEASE respond OR tell me the right place to go? The link provided by the “official employee” obviously isn’t correct because I cannot report anything there.

1

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XfinityRay

Official Employee

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2.6K Messages

Hello, user_ldz20i! Thank you for reaching out about the emails. Were you able to reach out to the Customer Security Assurance team about them as @Latoque suggested?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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26 days ago

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Latoque

Expert

•

29.6K Messages

26 days ago

@user_ldz20i

Call Comcast security. They handle any blocking issues-----------------------

Comcast Customer Security Assurance-------------------

Normal business hours (6:00 am to 2:00 am EST, 7 days a week) 1 - 888-565-4329

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user_ldz20i

Capital One emails blocked

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