timky's profile

New Poster

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2 Messages

Thu, Feb 27, 2020 8:00 AM

Can't view or open WORD or EXCEL attachments

Can not view or open WORD or EXCEL attachments to my comcast e-mail account. PDFs and photographs (jpegs) are ok. Seems to be just MS products. This was not a problem until about 2 weeks ago. I can download the files but will still not allow me to open them. Upgraded to Windows 10 about 2 weeks ago. 

Responses

Again

Expert

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26.5K Messages

2 y ago


@timky wrote:

Can not view or open WORD or EXCEL attachments to my comcast e-mail account. PDFs and photographs (jpegs) are ok. Seems to be just MS products. This was not a problem until about 2 weeks ago. I can download the files but will still not allow me to open them. Upgraded to Windows 10 about 2 weeks ago. 


Did you upgrade on the same computer?  Did you do a clean install of Windows 10, wiping everything off your computer?

 

You need to have Word and Excel on your computer in order to open those files.  If you have those two programs you will need to associate the files with the programs.

New Poster

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2 Messages

2 y ago

WORD and EXCEL are installed. I can create documents, edit, print, etc. using the computer with no problems.

I can have the identical file (WORD or EXCEL) sent to my work e-mail and my personal comcast account. I have no problems opening, editing, printing, sending, etc. the files when sent to my work e-mail. However, I can't open the same file when sent to comcast. 

Visitor

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3 Messages

2 m ago

I cannot open my excel program.  My configuration registry database is currupt.

Visitor

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3 Messages

2 m ago

I am looking for a fix for this problem

Visitor

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3 Messages

2 m ago

I am looking for a fix for my excel and word not opening when I click on the Icon.

Official Employee

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201 Messages

Thank you for reaching out to our forum about issues with opening files through your Email, @user_bab054! Since this thread is over a year old, it will be closed. Please create a new thread with your question to get assistance. I appreciate your understanding :). 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Again

Expert

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26.5K Messages

@user_bab054

You need to contact Microsoft for a fix for those programs.  We don't solve problems for non-Comcast products.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

Was your question answered? Please mark an Accepted Answer!tick

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