Bnjvoris's profile

Visitor

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18 Messages

Sunday, August 31st, 2025 2:16 PM

Can't view attachments

I have always been able to either view or download attachments in my emails.  All of a sudden I can no longer just view them. I get an error message saying I have to download.  This happens on every device that I read my emails on.  

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Visitor

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4 Messages

1 month ago

I'm having the same problem. PDF or Word documents have been failing for months. Graphics files seem to be okay.

Official Employee

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2.9K Messages

Thanks for your comment, user_1e4b18. Is this happening on a third-party email client or through our website? 

 

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Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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Visitor

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1 Message

1 month ago

Thought I was crazy but now I see so many people have the exact same issue. Just started a couple of months ago. Rebooted my computer, tried different browsers, nothing seems to help.

Has anyone received a fix for this issue?

Visitor

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3 Messages

I have not heard anything about a fix yet.  But it has to be in the works with so many people experiencing this. 

Official Employee

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2.8K Messages

 

cdicroce, Hi there! Thanks for taking the time out of your day to reach out. As someone who depends on my emails to work correctly for my job, I can understand the importance of getting this fixed. We currently have our engineers working on a permanent solution at this time. We greatly appreciate you for your patience and apologize for the inconvenience this has caused. As a temporary workaround, are you able to download the attachments to view them?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Official Employee

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1.6K Messages

Just checking in to follow up on this issue with you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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1 Message

25 days ago

I spent over an hour this morning with Xfinity. No help whatsoever. No problems using Outlook and Apple. I hate to change to another service as changing an email address is a chore but I don't see Xfinity doing anything any time soon. 

New Poster

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11 Messages

Well xfinity is switching to yahoo mail so maybe it will be different?

Expert

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33.1K Messages

@EagleBob47

I spent over an hour this morning with Xfinity. No help whatsoever. No problems using Outlook and Apple. I hate to change to another service as changing an email address is a chore but I don't see Xfinity doing anything any time soon. 

You will still maintain your @comcast.net email.  You just won't log in on the xfinity connect website

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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Official Employee

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3.9K Messages

@EagleBob47 Have you already migrated your email to Yahoo? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

Visitor

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3 Messages

19 hours ago

I have a new Win 11 laptop that I am not able to "View" pdf files while using Firefox. It makes me download all of them in order to then open them.

My old Win 10 laptop is still able to "View" the pdf files while using Firefox without any issue.

The Google Chrome browser on my cell phone used to be able to "View" pdf files, but is now unable.

It seems like this must be a setting somewhere that needs to be tweaked, but I don't have a tech bone in my body to even begin looking to figure this out. My Google searches have left me more confused than anything. 

It did, however, lead me to this thread.

Any solid answers yet?

Note: I never clear cache or history on my old laptop and "View" is working just fine. I've only had the new laptop for a week and "View" has not worked once. Clearing cache/history is not going to make a difference.


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