Can't view attachments

I have always been able to either view or download attachments in my emails. All of a sudden I can no longer just view them. I get an error message saying I have to download. This happens on every device that I read my emails on.

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user_1e4b18

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4 Messages

7 days ago

I'm having the same problem. PDF or Word documents have been failing for months. Graphics files seem to be okay.

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XfinityDilary

Official Employee

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2.8K Messages

Thanks for your comment, user_1e4b18. Is this happening on a third-party email client or through our website?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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5 days ago

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cdicroce

Visitor

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1 Message

6 days ago

Thought I was crazy but now I see so many people have the exact same issue. Just started a couple of months ago. Rebooted my computer, tried different browsers, nothing seems to help.

Has anyone received a fix for this issue?

3

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user_uv3crn

Visitor

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3 Messages

I have not heard anything about a fix yet. But it has to be in the works with so many people experiencing this.

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6 days ago

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XfinityGabriel

Official Employee

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2.8K Messages

cdicroce, Hi there! Thanks for taking the time out of your day to reach out. As someone who depends on my emails to work correctly for my job, I can understand the importance of getting this fixed. We currently have our engineers working on a permanent solution at this time. We greatly appreciate you for your patience and apologize for the inconvenience this has caused. As a temporary workaround, are you able to download the attachments to view them?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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4 days ago

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XfinityThomasD

Official Employee

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1.6K Messages

Just checking in to follow up on this issue with you.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer. tick

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14 hours ago

0

EagleBob47

Visitor

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1 Message

19 hours ago

I spent over an hour this morning with Xfinity. No help whatsoever. No problems using Outlook and Apple. I hate to change to another service as changing an email address is a chore but I don't see Xfinity doing anything any time soon.

2

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Email

Bnjvoris

Can't view attachments

user_1e4b18

XfinityDilary

cdicroce

user_uv3crn

XfinityGabriel

XfinityThomasD

EagleBob47

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