Can't view attachments

@sandylu​ This is a big pain in the neck! The Geek Squad checked my laptop & mentioned Yahoo - but I didn't know Xfinity is using Yahoo. I wouldn't have known it was a common problem if I didn't get on this message board. Since it's system-wide, Xfinity should make some kind of announcement to its users. We don't know what - if any - progress they're making to fix it.

@Again​ Moving to Yahoo has nothing to do with the problem of not being able to open attachments in Xfinity email. The problem has existed for more than a month. Why has that not been addressed?

@Marlene41​

@Again​ Moving to Yahoo has nothing to do with the problem of not being able to open attachments in Xfinity email. The problem has existed for more than a month. Why has that not been addressed?

This has been addresses countless times.  Once again, it is being looked into and a ticket was generated but as of yet, no ETA.

Ya'll need to read through the posts. Here is a work-around:

It works, but on my screen, it's below the taskbar: 3 parallel lines to the right of the "zoom in" and "zoom out" icons, & to the left of the download arrow. I didn't find the workaround until I searched through this thread!

@mal316​ I can "view" the attachment after pressing "print" but the entire attachment doesn't always show.

@user_x26e36​  Yes, Xfinity knows all about it. 

@user_x26e36​

Has anybody called Xfinity to solve this problem? I’d like to know. I can’t live this way with not being able to open attachments. 

Xfinity is aware and a ticket has been open and it's being investigated.  As of now there is no ETA.

I never have problem with jpg or png, only docs and pdfs. Maybe I have never had an image larger than 7mb as an attachment. I'll pay close attention to that.

@dana_bryan​

I am having the same kind of image viewing problem.  The problem is new - it didn't used to happen.  I only use Xfinity email and I have changed nothing on my end.  It happens when I try to view a photo that is attached to an email.  A message appears "Sorry, there is no preview available for this image.  Please download the photo using the button below"  The button says "Download 7MB".  When I try and view a photo that is only 2 MB, I am able to view it, so there seems to be a new threshold between 2MB and 7 MB that Xfinity has established for "preview".  It is VERY annoying to have to download almost every image to view them.  Comcast certainly knows why this is happening - why do they play dumb??

They aren't playing dumb, they are very much aware of the problem.  As of right now, there is not ETA on a fix.  And, there may not be with the email transition to Yahoo! Mail.

Hi there, @miatadea! Thanks for reaching out about viewing the PDFs with your emails. @Again provides fantastic help and is correct. This is a known issue that our engineers are working on. We do not have an ETA on when this will be fixed. We are monitoring the progress and will update the thread once their work is completed.

@XfinityRay​ Hey there X-Ray (if I can call you that), Why don't you add this work-around to your official boilerplate? It works: 

When the message come up about not being able to view the attachment and having to download, look for the "hamburger" (three stacked horizontal lines) at the upper right corner of the screen. Click on it, and the message "Print as PDF" comes up. Click on that, and you can view or download the document.

@user_rtukyw​

I have the exact same problem. This should not be rocket science for Comcast. You have a ton of people that can not view email attachments without downloading them first. You get and error message telling you to download it. In other words, your view button on email attachments does not work. Please fix it, Please.

I am making inquiries again.

@user_kubniz​   That's interesting,  because for me and other commenters the issue exists across all devices.

@user_7moqet​

Helping my parents with this issue and this is what I was told after direct messaging and after being transferred 3 times.  "I've found an issue with your modem's settings. Your account has been flagged for security reasons. Please call 1-888-565-4329 to speak with one of our security professionals."   I called the number and was told there was no security issues with the modem.  He could not fix the viewing problem but I was able after running a repair on Microsoft 365 able to download a docx document in word as it was only downloading in PDF no matter what the exe was.    They are escalating the ticket and when I get a response I will post it.

This is a known issue that has been going on for a while and the engineers are working on it.  No ETA on the fix, but I am am keeping in touch with Alex for updates.