Frequent Visitor
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12 Messages
Can't sign into email on Samsung phone
My mother's email stopped syncing and wants her to re-enter her password. However, this screen is all I get when I try and enter the password . There's nothing actionable on this page. I tried removing the account and re-adding it but same thing. I cleared the cache of the email app and restarted the phone. I've also turned off 2 step verification so it stops trying to open the Xfinity app. It seems like it's trying to open the Xfinity app for verification, but never actually does. Just stuck in this loop. 
user_4b11b7
Visitor
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1 Message
3 months ago
Having same loop problem, as you tap the password line the phone flips to the above screen, looping!
If you delete the account, the Remove site says all emails, contacts and other data will be deleted. That's a pain if so!??!
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alan.mccall
New Poster
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3 Messages
3 months ago
Where to enter password before ...
My screen will accept nothing
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user_nbw9iz
1 Message
3 months ago
My latest experience implies this is neither Samsung or Xfinity issue. It has to do with secure info getting through your wifi AP or internet servers. I turned off wifi and was able to get through login.
In other words, try an alternate internet connection. Once you get through login, you can switch back to wifi.
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DEH1972
New Poster
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2 Messages
3 months ago
I am having the same issue. My other Comcast email ID works fine on my phone, as does my Gmail account. Spent time on the phone and with Live Agent Chat, but no solution.
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user_c3wgx7
2 Messages
3 months ago
Me too!!!! Just got a new phone and this is driving me nuts!
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amr42
New Poster
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5 Messages
3 months ago
Fantastic ! Have been battling with Comcast email authentication changes, now I am wholesome again !!!
++999
A
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user_81takj
1 Message
2 months ago
Exact same issue here. First, Xfinity forced me to change my password in the web app for some reason. When I went to update the password in my S23's email app, I get a modal popup with "Sign in again." Clicking in the "Password" input field immediately loads the screen pictured in Chameye's post, with nothing clickable. Why it insists on loading another screen instead of allowing the password field to receive focus is one of the strangest things I've ever seen.
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user_86m1a5
1 Message
2 months ago
Same Issue here. None of the above options helped me and YES, my 3rd party is checked in the Xfinity app, YES, I cleared my cache and all that, YES my other emails work just fine, including another one the Comcast forced me to reset last night, the same time I reset my main account that I can no longer access. NO, I can't click no the link that says "Lets Go". NO, using a different wifi did not help. I have tried everything listed on here and None of it has worked and all my settings are correct so there has to be another answer and Xfinity needs to fix it now, we pay tremendously high prices for these services and they need to work or there is no point in continuing to pay for them........
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Amateurtroubleshooter
1 Message
2 months ago
Removed account and when setting up again entered password first, then email account..worked like a charm
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user_zr9wm3
1 Message
2 months ago
Just figured it out. Log into comcast email through a web browser. Under the settings gear in the upper right hand corner, go to security, and click on the box to allow 3rd party access through outlook, apple mail, etc.
Then, when prompted to enter your password on your phone, delete your email address, and enter the password first, then re-enter your email address.
That worked for me.
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profdata
Frequent Visitor
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14 Messages
2 months ago
I tried this and I am still getting that screen
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user_2exqa7
1 Message
2 months ago
My wife just had this issue on new samsung s24, cycled power after an update, checked to make sure 3rd party email was checked on xfinity email security settings and you can click on Let's Go, unlike before update/cycle power. Best of luck!
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user_guikx6
1 Message
2 months ago
Turning WIFI off on my Samsung Galaxy S10 phone allowed the password line to be executable. The email on my phone is now working..... after nearly 3 days! Good luck everyone!
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