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Chelmsford9's profile
Chelmsford9
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Saturday, January 31st, 2026 6:45 PM

can't send email

Recently comcast is making me change password constantly. After that I cannot send emails through Outlook. I can receive emails.  Spent hours on phone each time. Today it cannot be resolved.  think i need to get to advanced settings but it is grayed out and can't select it. Help

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20 days ago

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XfinityThomasB

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29 days ago

Chelmsford9 Have you attempted to reboot the computer? Typically Outlook would have those options grayed out if there was some type of change that had been input or in process of updating. 

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Chelmsford9

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we did reboot and spent hour on the phone with comcast.....

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28 days ago

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XfinityThomasB

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Chelmsford9 Have you attempted to remove the email account from the Outlook settings and then re-add? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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28 days ago

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Chelmsford9

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We did- found issue had to do with smtp password on phone- sync issue with xfinity and outlook. Thanjs

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27 days ago

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XfinityOrlandoM

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You're welcome, to clarify your e-mail it's now working as it should be?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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27 days ago

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Chelmsford9

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It is, however we still can’t resolve why he keeps getting prompted to change his password 

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22 days ago

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