Regular Visitor
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12 Messages
Can't send e-mail
I received the following error message and have no idea what to do:
The mail server sent an incorrect greeting: resomta-ch2-12v.sys.comcast.net resomta-ch2-12v.sys.comcast.net Excessive failed authentication, ESMTP server temporarily not available.
Last week when I received this message I uninstalled my anti-virus program and that worked. Not running any anti-virus program now yet received the error message again this week. Can't send e-mail. All of my SMTP settings and passwords are correct.
BruceW
Gold Problem Solver
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26.7K Messages
5 years ago
That phrase usually means that you have a program, app, or device that is trying to send mail using an invalid UserID/password. If @ComcastSPAAbuse or another employee doesn't reply to your message here, Comcast Security Assurance should be able to help. You can reach them at 1-888-565-4329 (from https://internetsecurity.xfinity.com/help/report-abuse/). Note that this is NOT one of the general customer service numbers.
The first-line reps there are sometimes not very helpful, so you may need to be persistent and keep at them until you get a satisfactory answer.
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Jenshayco
Regular Visitor
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12 Messages
5 years ago
I've changed all of my passwords and double checked all of my SMTP info and everything is correct. Besides that, I don't even know where to start to try to fix this, but I really need to send some e-mails. Thinking of switching e-mail clients. Currently use Thunderbird.
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svstang
New Poster
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2 Messages
5 years ago
Same here. I use Apple Mail and I have 2 email accounts (Comcast + Gmail). Most outgoing emails get stuck in Outbox. Both accounts go constantly offline. The online status states: "imap.gmail.com" on the defaults ports timed out".
I uninstalled-reinstalled both account at least 20 times. I tried a different client email (Spark). Exact same result.
If I'm lucky, I can make 1 email go (not 2), by closing and reopening Mail. Usually by closing/opening Mail 15 times in a row, I can make 2or 3 emails go.
This is 2 business email account. It is very, very frustrating.
I tried everything I could.
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Jenshayco
Regular Visitor
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12 Messages
5 years ago
I keep getting that same response from this forum and it is not helping me. Maybe this means something?
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