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user_jle3cg
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6 Messages

Wednesday, May 15th, 2024 1:40 AM

Can't retrieve comcast email on xfinity

I am having trouble receiving Comcast email in Outlook. I have 3 Comcast email addresses - the main account address and 2 additional email addresses. I successfully added 1 Comcast email to my Xfinity account and can now view emails for 2 addresses through my Xfinity account - the main account and the one just added. However, the 3rd email address - the one I am having trouble with in Outlook - will not set up in my Xfinity account. The error message in my Xfinity account says:

The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.

Please advise.

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5 months ago

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XfinityVictor

Official Employee

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854 Messages

6 months ago

 

user_jle3cg Hello, are you still having issues with your email on Outlook?

 

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user_jle3cg

6 Messages

Yes. Still having issues.

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6 months ago

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XfinityRaul

Official Employee

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1.6K Messages

I'm sorry to hear you're still having trouble connecting your email address to your Xfinity account @user_jle3cg. Have you by any chance tried resetting the password on that particular email?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

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user_jle3cg

6 Messages

I need assistance resetting the password on that particular email account without changing the password to my entire Xfinity account. All other email accounts including 2 comcast email addresses are working fine in Outlook.

(edited)

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6 months ago

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XfinityAngie

Official Employee

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1.4K Messages

 

user_jle3cg, Here is a link that will show you step-by-step instructions on how to change your password. Reset your Xfinity password: https://www.xfinity.com/support/articles/changing-or-resetting-your-password

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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6 months ago

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user_jle3cg

6 Messages

It did not work. I reset the Xfinity password and changed it in the email settings in Outlook and on my Xfinity account. The error message on my Xfinity account still says:

The entered credential or authentication information does not work or are no longer accepted by provider. Please change them.

No change - I cannot get email through Outlook or on my Xfinity account.

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6 months ago

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