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candyc
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20 Messages

Sunday, December 21st, 2025 4:15 AM

can't receive or send email

I posted in Nov I could not send or receive email.  Problem seemed to clear up on it's own for a few days and now it's been the same issue for past 3 weeks.  I hope someone can help me with this issue.

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2 days ago

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XfinityAlyssaA

Official Employee

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2.3K Messages

5 days ago

Good evening @candyc, and thank you for reaching out on our Community Forums, we appreciate it. I see that you are having issues sending and receiving emails. Are you receiving any error messages when sending emails? Are you using our website or a third party client server such as Outlook? 

 

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candyc

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@XfinityAlyssaA​ , tk you for response.  I am using comcast email and I receive no errors messages.  

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3 days ago

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XfinityEmilyB

Official Employee

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2.6K Messages

 

candyc I appreciate you keeping us posted so we can make sure you're able to send and receive Emails. Please log into your Email account here and let me know which step of the process you run into the issue.

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
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2 days ago

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candyc

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@XfinityEmilyB​ When I log in I can't send or receive.  Quick question: is this issue persisting because I have not transitioned to Yahoo email?  I would have but I don't know if I received the email prompting me to switch.  If so, how can I switch now?

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2 days ago

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XfinityChelseaB

Official Employee

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2.1K Messages

@candyc, I would have to check on my end. If you could send our team a direct message with your full name, the name listed on the account (if different), and the service address associated with your account, I'd be more than happy to look into this for you. To send a Direct Message, please click on the chat icon in the top-right corner of the screen, next to the bell icon, and then type or select "Xfinity Support" to initiate a direct message.

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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jb413

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1 Message

2 days ago

I can not get into my E-mail for the past 3 days.. Help please.. what seems to be the problem..? [Edited: "Personal Information"]

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