Can't receive new emails

Since Monday I have not been able to receive any new emails, although I am able to send emails. I can login successfully and see all my emails from Monday and before, it's just an issue receiving new emails.

I am logging in on Xfinity.com and I have already tried clearing my cookies and cache and updating Chrome to the latest version. I am using < 10% of my mail storage. Please advise.

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TestWizard

Contributor

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142 Messages

23 days ago

Hi, were you able to get this resolved? I'm having the same issue.

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XfinityAlfonso

Official Employee

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2.9K Messages

Hello user_kokekv thank you so much for taking the time out of your day to reach out here via our Xfinity Forums! Have we tried other browsers or In-Private browsing? Are you able to send and receive test emails?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
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22 days ago

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user_kokekv

Can't receive new emails

TestWizard

XfinityAlfonso

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