Can't re-add comcast email account

Since yesterday, I haven't been able to access my Comcast email on any of my Apple devices. I was told to delete my account and to re-add it after I changed my password. Now, when I try to re-add my account, the incoming and outgoing mail servers are blank. The Xfinity assistant is useless. It keeps repeating that "users will be upgraded to Yahoo accounts". I can't speak with a person, and it will not give me a different answer regardless of what prompt I enter.

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34.9K Messages

2 days ago

@user_fhl6kh

Since yesterday, I haven't been able to access my Comcast email on any of my Apple devices. I was told to delete my account and to re-add it after I changed my password. Now, when I try to re-add my account, the incoming and outgoing mail servers are blank. The Xfinity assistant is useless. It keeps repeating that "users will be upgraded to Yahoo accounts". I can't speak with a person, and it will not give me a different answer regardless of what prompt I enter.

Are you able to log in to your account at https://connect.xfinity.com/appsuite

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user_fhl6kh

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I can. I still can't login through my Apple devices, though. I can only use the browser.

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2 days ago

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@user_fhl6kh

I can. I still can't login through my Apple devices, though. I can only use the browser.

A lot of customers are reporting problems with their Apple devices, but I haven't seen any resolution as yet. I'm not sure what the problem is, if it's with Comcast or if it's with Apple devices. It could have been an upgrade by Apple, but I honestly don't know. I know that doesn't help much, but at least you're not alone.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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1 day ago

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XfinityDilary

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9 hours ago

user_fhl6kh. Hi there. I'm sorry to hear about the trouble you've been having with your Comcast email and the frustration you've experienced trying to get assistance. If the account was removed from your Apple devices, you'll need to manually re-add it using the Comcast email server settings if they aren't populating automatically. Before we dig deeper, can you let me know whether you're receiving any specific error messages when attempting to add the account back? If you haven't already, please try:

Restarting the affected Apple device.

Ensuring the device is running the latest iOS/macOS version.

We're happy to take a closer look and help identify the next steps based on the specific error you're seeing. I know how important email access is, and I apologize for the inconvenience this has caused. You can also check our article "Set up your Xfinity Email address with an email program"

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user_fhl6kh

Can't re-add comcast email account

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