Visitor

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2 Messages

09/15/2026 8:35 PM

Can't re-add comcast email account

Since yesterday, I haven't been able to access my Comcast email on any of my Apple devices. I was told to delete my account and to re-add it after I changed my password. Now, when I try to re-add my account, the incoming and outgoing mail servers are blank. The Xfinity assistant is useless. It keeps repeating that "users will be upgraded to Yahoo accounts". I can't speak with a person, and it will not give me a different answer regardless of what prompt I enter.

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Expert

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34.9K Messages

12 hours ago

@user_fhl6kh 

Since yesterday, I haven't been able to access my Comcast email on any of my Apple devices. I was told to delete my account and to re-add it after I changed my password. Now, when I try to re-add my account, the incoming and outgoing mail servers are blank. The Xfinity assistant is useless. It keeps repeating that "users will be upgraded to Yahoo accounts". I can't speak with a person, and it will not give me a different answer regardless of what prompt I enter.

Are you able to log in to your account at  https://connect.xfinity.com/appsuite

Visitor

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2 Messages

I can. I still can't login through my Apple devices, though. I can only use the browser.

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