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user_cdspt3
1st Topic

Visitor

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2 Messages

Tuesday, April 29th, 2025 8:55 PM

Can't login to email

I have been trying to login to my email from my laptop for 2 days unsuccessfully. Stuck in an endless login loop. I have cleared my cache & cookies & restarted my computer......TWICE. I use Edge for my browser. 

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Updated 

2 days ago

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XfinityAmandaB

Official Employee

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2.2K Messages

23 days ago

 

user_cdspt3 Thank you so much for stopping in for help with your email, and for not being able to log in for a few days. If you are still having issues, can you check Xfinity.com to make sure you can log in on our home page? If so, from there, do you have an issue picking an email from the drop-down menu? 

 

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user_cdspt3

Visitor

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2 Messages

After 3 full days of not being able to login, it's finally working. I haven't done anything differently & nobody helped me. Whatever the problem was, I guess they fixed it. 

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18 days ago

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XfinityPaula

Official Employee

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1.4K Messages

Hello user_cdspt3. Thank you for sharing that you were able to access your email again and login. I'm sorry for that interruption. I am not showing any reported issues. Are you using edge for your internet browser? 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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16 days ago

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user_oxckst

Visitor

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1 Message

4 days ago

I keep having the same email problem described above.   I go to "Sign in to Xfinity",  have use the pulled down to select "Check email", or clicked on the "Link" to email and both have brought me to the same login screen to enter "Xfinity ID".    I receive the message that the ID is not recognized.  Try again.

Seems clear that Xfinity has a bug in clearing this window for a new login and is not willing to acknowledge that users are having problems with their system.   One problem continues to be that you must have a non-comcast email address on your account even if you only wanted to use  xfinity (comcast) email.   I have not figured anyway to fix this other than just to keep re-entering and trying different options including restart, reboot,  log into this forum,  find different ways to get to Xfinity sign in.   

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XfinityRaul

Official Employee

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1.9K Messages

@user_oxckst Thank you for making us aware you're also having issues getting into your email via Forums. I also appreciate you doing everything you can to troubleshoot this problem. Just to confirm, have you tried clearing out your cache and cookies? How about using a different browser, have you tried that?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 days ago

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