Visitor

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1 Message

04/12/2026 1:03 AM

Can't log into my email [Edited]

Can't log into my Comcast email account 

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Official Employee

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2.7K Messages

5 months ago

 

user_72v97x Are you a current Xfinity customer? Also, how long has it been since you last logged in? 

 

Visitor

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1 Message

I was but still retained my email account.

I haven’t been able to log into sense July 

Expert

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34.9K Messages

@user_ii9kru

I was but still retained my email account.

I haven’t been able to log into sense July 

When was the last time you logged in to webmail?  If you've been using a third party email client since July it's probably why you're not getting email.  You need to log in to webmail at least every 90 days to make sure you keep the account active.

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