2 Messages
can't log into email on Android mail client or on MacOS mail client
I have signed into my account and made sure the check box is check that allows 3rd party apps to access email.
On my Mac, I deleted the Comcast email from the mail client and tried to add it. I get an error dialog that says "Unable to verify account name or password". I can sign on using Safari with no problem.
On my Android, I got a message yesterday that I needed to log into my account again. I have tried to do so and am not able to enter my password because the dialog box takes me to a page that is not clickable...or than displaying terms and conditions.
BruceW
Gold Problem Solver
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25.9K Messages
2 months ago
Is your Android device a Samsung?
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user_matlet
2 Messages
2 months ago
yes. I have a Galaxy S10
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BruceW
Gold Problem Solver
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25.9K Messages
2 months ago
There's a bug in Samsung's email app, or perhaps in the way Comcast responds to its authentication attempts.
The steps posted in https://forums.xfinity.com/conversations/email/phone-email-access-via-samsung-app/66905b07139ef6084dc46f5a?commentId=66906966fda2af2c09ece822 worked for me. The post that follows mine in that thread describes a different approach that might work.
Beyond that, more posts about the problem are listed at https://forums.xfinity.com/conversations/search?page=1&sortKey=RECENT&q=samsung+email&sortOrder=DESC.
Please be aware that there are 2 kinds of responses in this Forum: Replies and Comments. When you Comment on a post by scrolling down to "Comment on this post here...", I am notified of your response. But if you select Reply, I am NOT notified and may not be aware of your response.
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