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user_5c14y8
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Tuesday, September 17th, 2024 4:47 AM

Can't log into Comcast emial

Every time I try to log into my comcast email account, I get referred to a support page that says:

"Access your Xfinity Email account

The quickest way to access your Xfinity Email is by visiting connect.xfinity.com on your computer, tablet, or smartphone. Bookmark this page for easy access in the future.

To find your email on xfinity.com, click the Account icon  in the top-right of the home screen and then click Check Email."

I have tried both links and get looped back to this page.  How can I access my account, using either Outlook or Thunderbird?

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Updated 

1 month ago

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XfinityKassie

Official Employee

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1.3K Messages

2 months ago

 

user_5c14y8 Hello there! Thank you for reaching our to our Community Support Team. It can be frustrating not being able to access your email, especially when we use email for so much these days. I'd be delighted to assist you in this ironed out today. Have you by chance changed your Xfinity account password recently? Or changed your security settings? 

 

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user_5c14y8

2 Messages

No, I have not changed my password or my security settings.

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2 months ago

XfinityRaul

Official Employee

 • 

1.6K Messages

@user_5c14y8 Thanks for confirming that you haven't changed your password. Have you tried clearing out your cache and cookies? How about using a different browser, have you tried that?

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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2 months ago

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user_0suu6e

2 Messages

1 month ago

Me too. Mail stopped arriving Sept 27

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XfinityThomasA

Official Employee

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1.8K Messages

 

user_0suu6e - Are you able to access your email via Xfinity Connect?

 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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user_0suu6e

2 Messages

1 month ago

Yes, changed password in Mac Mail app.

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