Visitor
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6 Messages
can't log in to email......2nd attempt to get help
THIS IS MY 2ND TIME TRYING TO GET HELP......I got a response away & immediately answered it and have been waiting for a response and RECEIVED NONE.
Every time I try to log on to email, it says "we are now loading your email", then it says an unexpected error occurred and the login window appears. This happens on all our devices, including over cell service, wifi & by logging directly into the account through xfinity's website. I have tried everything I have read on Xfinity's website and reset my non-xfinity modem.....nothing worked. I checked all of my settings and even tried setting up a new email account. Nothing worked. I cleared all cookies & caches.
The odd thing is I have other emails that work fine. I have easily spent over 4 hours trying to do it on my own.
When I tried chat I just was going in circles, none of their responses helped and like most other automated chats it DID NOT send me to a real person. I was unable to figure out how to get a real person chat or tech support.
IMPORTANT....IMPORTANT I did read in another person's post that the same thing happened and the fix was that "tech support found that their "EMAIL FOR LIFE" was disabled at some point AND that once it was re-enabled their email allowed them to sign in again"
IT IS URGENT THAT I TALK WITH TECH SUPPORT. THIS EMAIL ADDRESS, THAT I CAN'T ACCESS, HAD A CONFIRMATION CODE SENT TO IT, WHICH I NEED TO GET INTO THIS OTHER WEBSITE ACCOUNT.
HELP!!!!!!!!!!!!!!!!!!!!!!!!
CCChe
Official Employee
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6.9K Messages
2 years ago
We'd be happy to open a tech support ticket to see if enabling email for life resolves this or if there is some other troubleshooting that needs to be open. Please send a direct message with your name and service address to "Xfinity Support" by clicking on the "Direct Messaging" chat icon in the top right corner of the page, then click on the pen and pad icon and enter "Xfinity Support" in the "To" section of the chat.
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Again
Expert
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31.5K Messages
2 years ago
@user_5b7c6e
We understand how important this is, however, making multiple threads on the same issue is against the Forum Guidelines and the Acceptable Use Policy. In the future, please post about your issue only one time. Thanks.
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