How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?
Hello @WHF, Thanks so much for taking a moment out of your day to leave a comment on our community forum, and we would be happy to help. What's going on with your email? Where are you trying to access it from? Is it a Comcast email or third party one? Are you getting any errors?
I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.
I am not a Comcast Employee. I am a Customer Expert volunteering my time to help other customers here in the Forums. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Latoque
Expert
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29.9K Messages
20 days ago
@user_9m6ye7
How are you trying to access the email? Using only a browser and the webmail UI? Or a client like Outlook or Thunderbird? The mail app on a phone? What happens when you try to sign into the account?
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XfinityAngie
Official Employee
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2.5K Messages
18 days ago
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WHF
Visitor
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1 Message
9 days ago
I can't get my email. What's the problem?
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