Visitor

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3 Messages

Tuesday, June 2nd, 2026 4:19 PM

Can't find my email [Edited]

My primary name and or password don't  match?

[Title edited: "Personal Information"]

Sherrie Smith

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Selected Oldest First

Expert

 • 

29.9K Messages

2 days ago

@user_haao5h 

How are you trying to sign in?  Using a browser and the webmail UI?  An email client program like Thunderbird or Outlook?  Something else?

Official Employee

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2.3K Messages

10 hours ago

user_haao5h Thank you for reaching out to us here with your concerns! You can find instructions for resetting your Xfinity password at the following link  https://www.xfinity.com/support/articles/changing-or-resetting-your-password.

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