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3 Messages
Tuesday, June 2nd, 2026 4:19 PM
My primary name and or password don't match?
[Title edited: "Personal Information"]
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Expert
29.9K Messages
24 days ago
@user_haao5h
How are you trying to sign in? Using a browser and the webmail UI? An email client program like Thunderbird or Outlook? Something else?
Official Employee
2.3K Messages
23 days ago
user_haao5h Thank you for reaching out to us here with your concerns! You can find instructions for resetting your Xfinity password at the following link https://www.xfinity.com/support/articles/changing-or-resetting-your-password.
Latoque
Expert
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29.9K Messages
24 days ago
@user_haao5h
How are you trying to sign in? Using a browser and the webmail UI? An email client program like Thunderbird or Outlook? Something else?
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XfinityBrianH
Official Employee
•
2.3K Messages
23 days ago
user_haao5h Thank you for reaching out to us here with your concerns! You can find instructions for resetting your Xfinity password at the following link https://www.xfinity.com/support/articles/changing-or-resetting-your-password.
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