Visitor
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1 Message
Can't Find My Account [Edited]
This has been my email account for at least 20 years . I cannot imagine that this company cannot find my account .In addition l put in my password and it gets rejected so in create a new one and I’m able to get into my email account after being able to get my emails and get it several additional attempts ND AT ONE POINT IT DON’t accept my password again I change it again accepted and again after serval time I go the same . Now it says Can’t find my account, this is frustrating annoying and disgusting.
XfinityKassie
Official Employee
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2.5K Messages
3 months ago
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it
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user_q63cax
Visitor
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1 Message
3 days ago
I've been dealing with this for over a year now, and I've not had to pay 1 single bill since my account has somehow vanished in their records. I've spoke to customer service on several occasions and they talk to me like I'm making it up. If it wasn't for me trying to change my number, I wouldn't have known.
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