Can't Find My Account [Edited]

This has been my email account for at least 20 years . I cannot imagine that this company cannot find my account .In addition l put in my password and it gets rejected so in create a new one and I’m able to get into my email account after being able to get my emails and get it several additional attempts ND AT ONE POINT IT DON’t accept my password again I change it again accepted and again after serval time I go the same . Now it says Can’t find my account, this is frustrating annoying and disgusting.

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XfinityKassie

Official Employee

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2.4K Messages

13 hours ago

Vinny6748 Good afternoon, and thank you for reaching out to our Xfinity Forums regarding your email access. Not being able to access your account can be frustrating. I'd be delighted to help you get in the right direction for a resolution. Can you please send a Direct Message with your name and service address?

Click "Sign In" if necessary
Click the "Direct Message" icon Click the "New message" (pen and paper) icon
The "To:" line prompts you to "Type the name of a person". Instead, type "Xfinity Support" there.
As you are typing a drop-down list appears. Select "Xfinity Support" from that list.
A "Xfinity Support" graphic replaces the "To:" line.
Type your message in the text area near the bottom of the window
Press Enter to send it

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Vinny6748

Can't Find My Account [Edited]

XfinityKassie

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