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user_i1fw5w
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Visitor

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Saturday, April 18th, 2026 6:48 PM

Can't Find Emails [Edited]

 I can't find my emails for my account.

[Edited Subject to remove personal information - email address]

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Updated 

1 month ago

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XfinityJon

Official Employee

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1.5K Messages

2 months ago

Good afternoon user_i1fw5w. I would be happy to assist you further. I do just have a few questions to better understand. How are you accessing your emails? Are you going directly to xfinity.com? Or are you using another application like Outlook, Mail for Apple, or Mail for Android, etc.? Are you missing all of your emails, or just specific ones?

 

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LabMommaD

New Poster

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5 Messages

1 month ago

I'm in the Xfinity portal for email.  My InBox shows 103 emails, but when I hover over InBox it shows all 3044 emails.  How do I access the 3044 emails directly in the Xfinity portal?

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Again

Expert

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34.4K Messages

@LabMommaD​

I'm in the Xfinity portal for email.  My Inbox shows 103 emails, but when I hover over Inbox it shows all 3044 emails.  How do I access the 3044 emails directly in the Xfinity portal?

Scroll, scroll, scroll, scroll, scroll, and scroll more.  Or do a search for a specific email.  Otherwise, scroll.....you know the drill.  Sorry.

I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.

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1 month ago

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XfinityMatthew

Official Employee

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1.9K Messages

@LabMommaD Xfinity email may only show a certain number at a time. So as our expert @Again mentioned you will need to scroll to find the others. Unless they are not showing at all and completely missing. Then that is a different issue. 

I am an Official Xfinity Employee.
Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Please, mark a reply as the Accepted Answer.tick

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1 month ago

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